Just like a hotel, check-out time is by 9:30 AM on the day of departure Monday-Friday (While the lobby closes at 9:30 AM (8:30A on weekends) there is a 30-minute grace period for boarding dogs in the morning). On Departure Day, Dogs may stay for daycare until 6:30 PM for $38 per dog.
All dry food/kibble must be brought in one of the following to avoid a container storage fee of $15 per stay. Guests who’s food is not in containers will be assessed a container fee for each time to rent a airtight container for the duration.
1) Air-Tight Container with unmeasured amount of food. This can be a rubbermaid, Tupperware or any food storage container that is hardshell. Dog food storage bins or other large containers such as Vittles Vaults are also acceptable.
2) Close-able, Seal-able (preferably zippered shut) Bag such as a backpack or canvas tote with food pre-portioned into individual meals for each dog(s)’ breakfast, lunch, and/or dinner bags. We will not accept gallon zip-lock baggies of food or bags of kibble straight from the store for boarding. Grocery store bags filled with kibble in no other containers/receptacle are also not accepted.
Please bring any prescribed medications/Supplements separated into a weekly pill box container(s) or pre-dispensed with meals. We must have original bottles or copy of prescription.
-Please do not bring any food or water bowls. We have plenty, including slow feeders.
-There is no drop-off or pick-up on Major Holidays. Please see holiday/peak season dates and note there is a price increase, +$15/night when boarding during those times.
-There is no drop off or pick up overnight, between 7PM-6AM.
-.You may bring toys, treats, a favorite blanket, etc. We will do our best to keep your pup’s possessions clean and in one piece, but there is no guarantee. We do have our own toys, blankets, and bedding.
The Village is not responsible or liable for any lost or damaged personal property belonging to the dog or owner. We recommend not bringing any personal items to boarding or daycare for this reason. The Village provides bowls, toys, beds, blankets, cots, and more to ensure premium comfort for all it’s guests.
Any unpaid fees, services, or products may be charged to the card provided on file without notice. Payment Histories and Invoices can be seen in your pet parent portal.
Since we offer only a small number of boarding spots each day, we require written notice of cancellations in a timely manner depending on the dates, as explained below.
Unless otherwise noted, the Village has daycare Monday-Friday, 6:30 AM-6:30 PM. Drop off is 6:30A-9:30A, and pick up is 3:30P – 6:30P.
Saturday/Sunday, there is no Daycare. We are only open for overnight boarding pick up and drop off only.
Pick-ups/Drop-offs for boarding on weekends are by appointment only.
Please email Wag@thevillageunleashed.com or text 808-865-3274 to arrange a time if you haven’t already.
Arrival outside these hours may be done by appointment; fees may be applied if accommodations require extra staff or staff to be scheduled outside regular shifts. At the staff’s sole discretion, they may charge $20 per incident, directly compensating staff for their time outside their regular shifts.
PLEASE NOTE: On weekends, when daycare is closed, staff may take breaks offsite. Dogs are separated by the family into private spaces during this break; the building is remotely monitored during this time.
Monthly Packages are to be used within 30 days of purchase. Packages will be may be automatically renewed when you run out. Packages are NON-REFUNDABLE. Visits do not roll over and are lost upon expiration. Speak with staff before expiration/next charge to cancel, pause, or change packages.
We love to post pictures and videos on Facebook, our website, and/or in magazine ads. Owner agrees to allow The Village to use the Owner’s pet’s name and any images or likeness of the Owner’s pet taken while he/she is onsite in any form, for use at any time, in any media, marketing, advertising, illustration, trade or promotional materials without compensation, and Owner releases all rights that Owner may possess or claim to such image, likeness, recording, et al.
If, in The Village’s sole discretion, it appears that an emergency occurs, that the pet is ill, injured, or exhibits any other behavior that would reasonably suggest that the pet might need veterinary medical treatment staff will immediately seek professional veterinary attention or provide care for your pet as decided by The Village. Attempts may be made to contact the owner(s) and the emergency contact listed on the account, prior to care, however while every effort may be made to include owners in decisions, it is noted in an emergency there may not be ample time to make notification(s) before treatment is provided. Any medical costs incurred will be at the owner’s expense.
In the event Pet is determined to be carrying fleas, The Village may, at its discretion, administer Capstar or other flea treatment at an additional charge to Owner. On top of this, a flea/tick bath treatment may be performed, and the owner will be charged accordingly. This may be done without notifying the Owner beforehand. Owner is responsible for advising The Village, prior to each service, of any medical condition that may specifically make flea treatment a significant health risk for the Pet.
Should the pet become too stressed while being groomed, The Village Groomer reserves the right to stop, refuse or cancel grooming services at any time. A calming agent or a sedation appointment from a vet may be required to finish the groom or book another appointment. Should the groom be stopped at any point, the owner will still be responsible for the cost of the groom at pickup.
Should the pet become too stressed while being boarded, owners will be notified to discuss options. Typically the Village can contact your vet for a prescription to help keep your pup safe and comfortable during their visit. Pets who become too stressed during daycare may be asked to leave immediately.
SOLO FEE: To make it possible to give all pups in our care the attention they deserve, pups that are unable to be in group due to behavioral issues will be assessed a “solo” fee +$25/dog/night for the extra staff time and attention your pup will require on a different than our normal group care schedule.
NOV: 11/22/2023 -11/26/2022
DEC: 12/22/2023 -12/26/2023
No pick-up or drop-off on July 4th, Thanksgiving, or Christmas Day. Pick up by appointment on all other holidays.
We reserve the right to refuse service to anyone due to unruly, overly nervous, dangerous, sick, excessively unkempt, or ticked-infested pets or any other reason we deem necessary for safety. If the staff deems a pet as any of the above, they can refuse to groom the pet. If you choose to bring your pet in with or without speaking directly with the groomer of any hazards, you will be responsible for any costs involved in treating your pet or other pets that are put at risk because of this.
The Village Unleashed may change its policies, prices and/or practices occasionally at our sole discretion. All changes will be posted on this webpage. All changes are effective immediately when we post them. Your continued use of our services after posting revised policies/terms means you accept and agree to the changes. You are expected to check this web page from time to time to be aware of any changes, as they are binding on you.